:root{--brand:#e8410a;--brand-ink:#b6330a;--ink:#1a1a1a;--body:#545454;--muted:#999;--bg:#fff;--bg-warm:#faf7f2;--border:#e5e0d8;--success:#2f6b57;--success-bg:#ebf3f0;--warn:#a6752c;--warn-bg:#fbf1df;--info:#4a5568;--info-bg:#eef1f4;--radius:14px;--font-display:"DM Sans", "Inter", system-ui, -apple-system, sans-serif;--font-body:"DM Sans", "Inter", system-ui, -apple-system, sans-serif;--font-mono:"IBM Plex Mono", "SFMono-Regular", Menlo, Consolas, monospace}
*,:before,:after{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:var(--font-body);color:var(--ink);background:var(--bg-warm);-webkit-font-smoothing:antialiased}.shell{max-width:1080px;margin:0 auto;padding:0 24px 60px}.topbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;padding:20px 0;display:flex}.brand{font-family:var(--font-display);font-size:17px;font-weight:600}.brand .sub{color:var(--muted);font-weight:500}.brand b{color:var(--brand)}.tabs{border:1px solid var(--border);background:#fff;border-radius:12px;gap:4px;padding:4px;display:flex}.tab{font-family:var(--font-body);color:var(--body);cursor:pointer;background:0 0;border:none;border-radius:9px;padding:8px 16px;font-size:13.5px;font-weight:600;text-decoration:none;display:inline-block}.tab.active{background:var(--brand);color:#fff}.user-chip{border:1px solid var(--border);background:#fff;border-radius:20px;align-items:center;gap:8px;padding:6px 12px 6px 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0;padding:2px 9px;font-size:11px;display:inline-block}.badge{border-radius:20px;align-items:center;gap:5px;padding:4px 10px;font-size:11.5px;font-weight:600;display:inline-flex}.badge.review{background:var(--warn-bg);color:var(--warn)}.badge.scheduled{background:var(--info-bg);color:var(--info)}.badge.sent{background:var(--bg-warm);color:var(--muted);border:1px solid var(--border)}.badge.responded{background:var(--success-bg);color:var(--success)}.badge.completed{background:var(--info-bg);color:var(--info);border:1px solid var(--border)}.badge .dot{background:currentColor;border-radius:50%;width:6px;height:6px}.nps-pill{font-family:var(--font-mono);color:var(--success);font-size:11.5px;font-weight:600}.expand-row td{background:var(--bg-warm);padding:18px 20px 20px}.expand-grid{grid-template-columns:1fr 1fr 1fr;gap:16px;display:grid}.expand-block .k{text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-size:10.5px;font-family:var(--font-mono);margin-bottom:6px}.expand-block .v{font-size:13.5px;line-height:1.5}.quote-block{color:var(--body);border-left:2px solid var(--brand);padding-left:12px;font-size:13.5px;font-style:italic;line-height:1.5}.queue-header{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.queue-header h2{font-family:var(--font-display);margin:0;font-size:18px}.stepper{align-items:center;margin-bottom:22px;display:flex}.seg-item{color:var(--muted);align-items:center;gap:8px;font-size:13px;font-weight:600;display:flex}.seg-dot{border:1.5px solid var(--border);width:24px;height:24px;font-family:var(--font-mono);color:var(--muted);background:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;display:flex}.seg-item.current{color:var(--ink)}.seg-item.current .seg-dot{border-color:var(--brand);color:var(--brand)}.seg-item.done .seg-dot{background:var(--brand);border-color:var(--brand);color:#fff}.seg-line{background:var(--border);width:36px;height:1px;margin:0 10px}.wizard-panel{border:1px solid var(--border);border-radius:var(--radius);background:#fff;padding:26px 28px}.step-title{font-family:var(--font-display);margin-bottom:18px;font-size:17px;font-weight:600}.wizard-actions{justify-content:space-between;margin-top:22px;display:flex}.upload-big{border:1.5px dashed var(--border);border-radius:var(--radius);text-align:center;background:var(--bg-warm);cursor:pointer;max-width:420px;padding:30px 20px;display:block}.upload-big .up-icon{margin-bottom:8px;font-size:26px}.upload-big .up-title{font-family:var(--font-display);margin-bottom:3px;font-size:14.5px;font-weight:600}.upload-big .up-sub{color:var(--success);font-size:12px;font-weight:600}.field{max-width:360px}.field label{color:var(--body);margin-bottom:5px;font-size:11.5px;font-weight:600;display:block}.field input,.field select{border:1.5px solid 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var(--border);border-radius:10px;margin-bottom:10px;padding:12px 14px}.leg-editor .leg-row{grid-template-columns:1.2fr 1fr 1fr;gap:10px;display:grid}.leg-editor .leg-row input{border:1.5px solid var(--border);width:100%;font-size:13px;font-family:var(--font-body);border-radius:8px;padding:8px 10px}.type-picker{flex-wrap:wrap;gap:8px;display:flex}.type-opt{border:1.5px solid var(--border);cursor:pointer;background:#fff;border-radius:20px;padding:7px 13px;font-size:12.5px}.type-opt.on{background:var(--brand);border-color:var(--brand);color:#fff}.schedule-row{flex-wrap:wrap;align-items:center;gap:16px;margin-bottom:16px;display:flex}.schedule-opt{align-items:center;gap:6px;font-size:13px;display:flex}.send-recap{background:var(--bg-warm);border:1px solid var(--border);border-radius:10px;padding:12px 16px;font-size:13.5px}.done-check{background:var(--success-bg);width:52px;height:52px;color:var(--success);border-radius:50%;justify-content:center;align-items:center;margin:10px auto 16px;font-size:24px;display:flex}.btn-primary{background:var(--brand);color:#fff;font-family:var(--font-display);cursor:pointer;border:none;border-radius:10px;padding:11px 20px;font-size:13.5px;font-weight:600}.btn-secondary{color:var(--body);border:1.5px solid var(--border);font-family:var(--font-display);cursor:pointer;background:#fff;border-radius:10px;padding:11px 20px;font-size:13.5px;font-weight:600}.chart-card{border:1px solid var(--border);border-radius:var(--radius);background:#fff;margin-bottom:16px;padding:20px 22px}.chart-card h2{font-family:var(--font-display);margin:0 0 4px;font-size:15.5px}.chart-sub{color:var(--muted);margin-bottom:18px;font-size:12px}.bars{align-items:flex-end;gap:10px;height:120px;display:flex}.bar-col{flex-direction:column;flex:1;align-items:center;gap:6px;display:flex}.bar{background:var(--brand);opacity:.85;border-radius:5px 5px 0 0;width:100%}.bar-wk{font-family:var(--font-mono);color:var(--muted);font-size:9.5px}.quotes-card{border:1px solid var(--border);border-radius:var(--radius);background:#fff;padding:20px 22px}.quote-item{border-top:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:16px;padding:14px 0;display:flex}.quote-item:first-of-type{border-top:none;padding-top:6px}.quote-item .txt{color:var(--body);font-size:13.5px;font-style:italic;line-height:1.5}.quote-item .who{color:var(--muted);margin-top:6px;font-size:11.5px;font-style:normal}.feature-btn{background:var(--success-bg);color:var(--success);cursor:pointer;white-space:nowrap;border:none;border-radius:20px;flex-shrink:0;padding:7px 13px;font-size:12px;font-weight:600}@media (max-width:880px){.stat-row{grid-template-columns:1fr 1fr}.expand-grid,.field-grid,.leg-editor .leg-row{grid-template-columns:1fr}table,thead,tbody,th,td,tr{display:block}thead{display:none}tr.row{border-bottom:1px solid var(--border);padding:12px 0}td{border:none;padding:4px 20px}.wizard-panel{padding:20px}}
*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:var(--font-body);color:var(--ink);background:var(--bg-warm);-webkit-font-smoothing:antialiased}.progress-track{background:var(--border);z-index:50;height:3px;position:sticky;top:0}.progress-fill{background:var(--brand);height:100%;transition:width .15s ease-out}.page{max-width:640px;margin:0 auto;padding:0 20px 80px}.topbar{justify-content:space-between;align-items:center;padding:22px 0 8px;display:flex}.wordmark{font-family:var(--font-display);letter-spacing:-.01em;font-size:17px;font-weight:600}.wordmark span{color:var(--brand)}.tour-chip{font-family:var(--font-mono);color:var(--muted);border:1px solid var(--border);background:#fff;border-radius:20px;padding:5px 10px;font-size:11px}.hero{padding:20px 0 8px}.hero h1{font-family:var(--font-display);letter-spacing:-.01em;margin:0 0 10px;font-size:28px;font-weight:600;line-height:1.15}.hero p.lede{color:var(--body);max-width:46ch;margin:0 0 24px;font-size:15px;line-height:1.55}.journey{border:1px solid var(--border);border-radius:var(--radius);background:#fff;margin-bottom:28px;padding:20px 18px 18px}.journey-label{font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:14px;font-size:10.5px}.trail{flex-wrap:wrap;align-items:flex-start;gap:12px 0;display:flex;position:relative}.trail:before{content:"";background-image:linear-gradient(to right, var(--border) 0, var(--border) 4px, transparent 4px, transparent 8px);background-repeat:repeat-x;background-size:8px 1px;height:1px;position:absolute;top:7px;left:7px;right:7px}.stop{flex-direction:column;flex:1 1 0;align-items:flex-start;min-width:72px;padding-right:8px;display:flex;position:relative}.stop:last-child{align-items:flex-end;padding-right:0}.stop:last-child .stop-label{text-align:right}.pin{background:var(--brand);width:15px;height:15px;box-shadow:0 0 0 1.5px var(--brand);z-index:1;border:3px solid #fff;border-radius:50%;margin-bottom:8px}.stop-label{font-size:13px;font-weight:600;line-height:1.2}.card{border:1px solid var(--border);border-radius:var(--radius);background:#fff;margin-bottom:16px;padding:20px 18px}.eyebrow{font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.08em;color:var(--brand);margin-bottom:6px;font-size:10.5px}.card h2{font-family:var(--font-display);letter-spacing:-.01em;margin:0 0 16px;font-size:18px;font-weight:600}.rating-row-wrap{border-top:1px solid var(--border)}.rating-row-wrap:first-child{border-top:none}.rating-row{justify-content:space-between;align-items:center;gap:12px;padding:11px 0;display:flex}.followup{margin:0 0 14px}.rating-row-label{font-size:14px;font-weight:500}.scale{gap:6px;display:flex}.scale button{border:1.5px solid var(--border);width:30px;height:30px;color:var(--muted);font-family:var(--font-mono);cursor:pointer;background:#fff;border-radius:50%;justify-content:center;align-items:center;font-size:12px;transition:all .12s;display:flex}.scale button:hover{border-color:var(--brand)}.scale button.active{background:var(--brand);border-color:var(--brand);color:#fff}.scale-legend{color:var(--muted);justify-content:space-between;font-size:10.5px;display:flex}.scale-legend.top{border-bottom:1px solid var(--border);text-transform:uppercase;letter-spacing:.06em;font-family:var(--font-mono);margin-bottom:14px;padding-bottom:12px}textarea,input[type=text],input[type=email]{border:1.5px solid var(--border);width:100%;font-family:var(--font-body);color:var(--ink);resize:vertical;background:#fff;border-radius:10px;padding:12px 14px;font-size:15px}textarea:focus,input:focus{outline:2px solid var(--brand);outline-offset:1px;border-color:var(--brand)}label.field-label{margin-bottom:8px;font-size:14px;font-weight:600;display:block}.field{margin-bottom:18px}.field:last-child{margin-bottom:0}.nps-scale{grid-template-columns:repeat(11,1fr);gap:4px;margin-bottom:8px;display:grid}.nps-scale button{aspect-ratio:1;border:1.5px solid var(--border);color:var(--body);font-family:var(--font-mono);cursor:pointer;background:#fff;border-radius:8px;font-size:12px;transition:all .12s}.nps-scale button:hover{border-color:var(--brand)}.nps-scale button.active{background:var(--brand);border-color:var(--brand);color:#fff}.nps-legend{color:var(--muted);justify-content:space-between;margin-bottom:4px;font-size:11px;display:flex}.choice-list{flex-direction:column;gap:8px;display:flex}.choice{border:1.5px solid var(--border);cursor:pointer;border-radius:10px;align-items:center;gap:10px;padding:12px 14px;font-size:14px;display:flex}.choice input{accent-color:var(--brand);width:16px;height:16px}.choice.selected{border-color:var(--brand);background:#fff4ee}.chips{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1.5px solid var(--border);cursor:pointer;background:#fff;border-radius:20px;padding:8px 14px;font-size:13px}.chip.selected{border-color:var(--brand);background:var(--brand);color:#fff}.upload-zone{border:1.5px dashed var(--border);border-radius:var(--radius);text-align:center;cursor:pointer;padding:28px 18px;transition:border-color .15s,background .15s;display:block}.upload-zone.drag{border-color:var(--brand);background:#fff4ee}.upload-zone .up-icon{margin-bottom:8px;font-size:26px}.upload-zone .up-title{margin-bottom:4px;font-size:14px;font-weight:600}.upload-zone .up-sub{color:var(--muted);font-size:12.5px}.upload-zone .up-sub b{color:var(--success);font-weight:600}input[type=file]{display:none}.thumbs{flex-wrap:wrap;gap:8px;margin-top:14px;display:flex}.thumb{object-fit:cover;border:1px solid var(--border);border-radius:8px;width:64px;height:64px}.photo-detail{border-top:1px solid var(--border);margin-top:16px;padding-top:16px}.submit-btn{background:var(--brand);color:#fff;width:100%;font-family:var(--font-display);cursor:pointer;border:none;border-radius:12px;margin-top:8px;padding:16px;font-size:15.5px;font-weight:600;transition:background .15s}.submit-btn:hover{background:var(--brand-ink)}.submit-btn:disabled{opacity:.6;cursor:not-allowed}.fine-print{color:var(--muted);text-align:center;margin-top:12px;font-size:11.5px;line-height:1.5}.confirm{text-align:center;padding:60px 20px}.confirm .check{background:var(--success-bg);width:56px;height:56px;color:var(--success);border-radius:50%;justify-content:center;align-items:center;margin:0 auto 20px;font-size:26px;display:flex}.confirm h2{font-family:var(--font-display);margin:0 0 8px;font-size:22px}.confirm p{color:var(--body);max-width:36ch;margin:0 auto;font-size:14px}.error-state{text-align:center;padding:60px 20px}.error-state .icon{background:var(--warn-bg);width:56px;height:56px;color:var(--warn);border-radius:50%;justify-content:center;align-items:center;margin:0 auto 20px;font-size:26px;display:flex}.error-state h2{font-family:var(--font-display);margin:0 0 8px;font-size:22px}.error-state p{color:var(--body);max-width:40ch;margin:0 auto;font-size:14px}section{scroll-margin-top:20px}@media (min-width:760px){.page{max-width:760px}body{background:linear-gradient(#faf7f2 0% 260px,#f3eee6 260px)}.hero h1{font-size:34px}.card{padding:26px 28px}.journey{padding:24px 26px 22px}}